STANDARD REFUND TERMS

Products purchased from IORANGEHOST will be refunded only if canceled within 30 days of the date of the transaction. If approved you’ll be automatically refunded to your original payment method within 7-10 business days.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by IORANGEHOST in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except first payment after Free Trial)
  • SSL Certificates
  • Daily Backups
  • CloudFlare
  • IOrangehost Email
  • Titan Email
  • Priority Support
  • NordVPN 6 and 12-month plans
  • Minecraft (Game Panel) VPS (except upgrades)
  • KVM VPS (except upgrades)

PRODUCTS NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Name Renewals
  • Domain Name Transfers (if the transfer is successful)
  • Privacy Protection
  • SEO Toolkit
  • SEO Marketing Panel
  • Google Workspace Email
  • VPS License
  • Upgrades for Minecraft (Game Panel) VPS
  • Upgrades for KVM VPS

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by IORANGEHOST suit their needs. In any way, IORANGEHOST will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). IORANGEHOST remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.

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Refund and Cancellation Policy

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